Terms and Conditions
You have the right to cancel your order and return the item to me for a full refund (see Exceptions below). To do this you must contact me within 14 days of receiving your item(s) and you must do this in writing. I will organise your refund or simply cancel the order if it has not been paid for. You can get in touch with me by using the contact form on my website.
When contacting me please state the order details (date of order, the username/email address you used to order, item name, quantity, price, etc.).
Unless the goods are faulty, you are responsible for the return postage costs. I will provide a refund which includes the cost of outward postage within 14 days of receiving the returned goods, or within 14 days of you providing evidence that you have posted the goods back, whichever is soonest. I am entitled to deduct money from the refund if the item shows evidence of use which diminishes its value.
For health and hygiene reason earrings cannot be returned unless there is a manufacturing fault.
Bespoke/commissioned and/or personalised (e.g. engraved) items are non-returnable and non-refundable.
Return of Faulty Goods
Each piece of jewellery is made by me, by hand and therefore your piece of jewellery may differ slightly from the images on my website. All pieces have a guarantee against manufacturing flaws, meaning I will repair them for free or replace them. Manufacturing flaws include dry solder joins but do not include general wear and tear, misuse or mistreatment of items. Please contact me before sending items for assessment.
If the item has been posted but is lost in transit, I will provide a refund or re-deliver the same item. Please contact me to report a lost item.
A 40% non-refundable deposit is required for any bespoke/commissioned item. Once this has been paid the order cannot be changed. Any remaining balance plus postage must be paid and cheques cleared before goods are dispatched.
Website usage Terms and Conditions
The term ‘Maeberry Jewellery’ or ‘me’ or ‘I’ refers to the owner of the website whose registered office is Studio 154, Summerhall, 1 Summerhall, Edinburgh | EH9 1PL. The term ‘you’ refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither I nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and I expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which I shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to me. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that I endorse the website(s). I have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Scotland.